Welcome to the Course
Session 1: Building Bridges in a Rapidly Changing World
Session 2: What Is Innovation?
Session 3: 9 Characteristics of Administrative & Innovative Leaders
Session 4: Understanding Your Customer
Session 5: Imagining a New Reality
Session 6: How to Foster Creativity
Session 7: The Buy-In Formula
Session 8: Lessons from the Miracle on the Hudson
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